Policies
Payment Policy
Once you have finalized your package and filled out the event detail form, we will send you an official contract. A 50% deposit is required at the time of scheduling to hold your reservation. We cannot hold dates until we receive your deposit and the signed agreement. There is a $500 non-refundable deposit amount.
Payments can be made via Venmo, Zelle, PayPal, Credit Card, Cash or Check.
Final payment must be received no later than 7 days prior to your event
Refund Policy
There is a $500 non-refundable deposit required with booking. The remaining deposit and any additional payment can be refunded up to 24 hours prior to the event.
If the event is cancelled by us due to an act of God (inclement or dangerous weather), your deposit and full payment will be refunded. If a situation requires us to cancel mid-event, we will prorate the time we were there and send you a refunded amount for the time we missed.
If the event is cancelled by the client on the day of the event, the full balance is non-refundable.
Weather Policy
If dangerous weather or an act of God could put our handlers or burros at risk, we will cancel the service and provide you with a full refund. This type of cancellation is at the full discretion of Gathered West.
FAQ
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Operational time is when the burros and handlers begin serving guests. Once they begin, there are no breaks (for example, during the ceremony) within the time contracted for.
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Our burros can serve any beverages (or party favors, snacks that are individually wrapped, or programs, etc.) you provide. We do not sell alcohol, but our handlers are certified servers and can serve alcohol that is provided by the host. We can serve wine or champagne we just need the bottles to be opened beforehand.
*** We do not supply the beverages for their baskets!***
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Our burros wear a discreet waste pouch that hides both sight and smell — a small black bag tucked neatly under the tail, so we truly leave no trace at your beautiful venue.
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Our beverage burros, Sedona and Stetson, attend each celebration. We ensure they are healthy, rested, happy, and ready to delight your guests — arriving at their very best for your event.
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Sedona and Stetson are booked as a pair. They are bonded companions and are happiest — and most charming — when they attend your celebration together.